Only product purchased directly can be returned to our return processing center. We will issue a refund for your purchase, minus a $5.00 restocking fee per item returned. If you choose to return your product from outside of the USA for a refund, you will have to return the product at your own expense. If you choose to return your product from within the USA for a refund, we will provide a prepaid return-shipping label and a refund for the amount you paid for your purchase, minus a $5.00 restocking fee per item returned. *** Orders shipped outside of the United States are charged a shipping fee of $29.95. Otherwise there will be a shipping fee of $7.95. ** Orders valued more the $100.- will ship Economy Free of charge. * For shipping to Alaska, Puerto Rico, Hawaii, AFA, AFE and AFP there is a different shipping of $14.95. All tracking information is emailed 24 hours after the order is shipped.Įxpress shipping in the check-out available. This is rare but can occur during peak shipping seasons. We allow 48 hours for order processing after order placement. Please note that during national holidays in the USA we aren't shipping. If you would like to obtain a proof of delivery email us separately, any lost packages or items must be claimed with the carrier selected for the shipment. All web orders are shipped from Fife, WA. If you have any questions, don't hesitate to contact our team at ship orders with in the USA, Mexico, Canada, Australia and New Zealand only. We are working as quickly as possible to resolve these issues. Attention: Karhu is currently experiencing delays in processing and order fulfillment.
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